The following terms and conditions (the “Agreement”) describe what you are legally entitled to expect upon your purchase of consulting services from Cultural Contrast, LLC , in addition to your obligations as a customer. The terms “we”, “us”, and “our” refer to Cultural Contrast, LLC. The terms “you” and “your” refer to the customer visiting our website, organizing travel through us, or otherwise using our services. Our website, which is referred to throughout this Agreement, can be found at www.culturalcontrast.org.
- Our Agreement With You
External Products and Services
Cultural Contrast, LLC, or any of its agents (hereinafter collectively the “Organizer”), is not a travel agent, but is a service based consultant acting as an intermediary for products and services that are not directly supplied or provided by us (e.g., air carriage, ground transportation, hotel accommodations, meals, tours, etc.). Each provider of such products or services applicable to your travel arrangement (the “Suppliers”) has or may have its own terms and conditions which are subject to change. We are not a co-vendor of the various Suppliers. Accordingly, you understand that you are authorizing us to contract with such Suppliers on your behalf in connection with their products and services.
Payment, Changes, and Registration
All deposits and final payments from you are non-refundable, subject to certain exceptions stated herein. Payment of a deposit enables us to hold a reservation for you. After final payment, the costs associated with your travel arrangement may occasionally change due to fluctuations in exchange rates and other factors out of our control (see below). Consequently, the price of our fee may change after you have paid in full. We have no control over the various pricing and schedule changes which may occur and accept no liability for any changes or costs incurred as a result. Furthermore, we have no obligation to provide you with any information concerning the costs utilized in establishing the pricing. No refunds are given for any unused pre-paid service included in your travel package or any changes made in the itinerary beforehand or while enroute, including changes in hotel accommodations, excursions, and transportation services, unless arrangements are made prior to departure. Full payment, as well as all registration forms, and a clear, legible color copy of your passport are due by the registration deadline stated in the itinerary for each trip. Failure to provide all required registration forms, copy of a valid passport and your full payment by the stated deadline is a default of this Agreement and will result in the cancellation of services without refund.
Reservation of Rights
We reserve the right to make adjustments in your itinerary at any time, without notice, or cancel the any travel that we can arranged on your behalf if necessary due to circumstances beyond our control such as low enrollment, etc. Our reservation of rights to make changes includes, but is not limited to, substituting the specified hotels for others of similar category (if available), changing flight schedules, substituting speakers or activities based on availability, etc. We additionally reserve the right to decline, to accept, or to retain any person as a participant of the tour at our discretion.
Please note: Cultural Contrast LLC is a consultant, acting on your behalf to arrange your travel. Travel is complicated, and not every country has the same standards of service that you might expect in other destinations. The published itinerary items, hotel selection, restaurants, and all trip details are subject to modification, without notice. Trip costs as detailed in the trip brochure are from Miami, Florida (unless otherwise specified in the Trip itinerary). Costs are based on prices quoted to us at the time the itinerary was published. While not common, any increases in the actual costs from our vendors and supplies, will, by necessity, be passed on equally to all participants in the form of a cost adjustment and invoiced to each Trip participant. In the case of a cost adjustment, you will have an opportunity to cancel your participation in the trip and a full refund less a $100 administration fee will be given. This option is available for 48 hours from our e-mail notice to you of any cost increase. Please ensure that you have given your contact email address to us and that you regularly check for messages before you leave. The Organizer will not be held responsible for any expenses or losses incurred resulting from your cancellation of this trip, or from your failure to respond to communication from us.
Your payments for our services are not refundable for any reason. We have a 100% non refundable payment policy. In the event that our company cancels your travel due to insufficient enrollment/participation, your full payment may be refundable less a $100 administrative fee. Except for the foregoing, your payment is 100% non-refundable after the cancellation/registration deadline, for any reason. For this reason we strongly suggest that you consider purchasing Trip Insurance (see below). If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.
Air Travel Considerations
Airline schedules are always subject to change, even after your payments are made. We recommend that you purchase any connecting airline flights after we have sent your pre-trip briefing with the confirmed air schedule for your flights (usually 45-60 days before your trip). Delivery of lost bags cannot be guaranteed. The Organizers are not responsible for costs incurred due to air schedule changes. The Organizers shall not be held responsible for any part of the trip that might be missed because of cancellations or delays of commercial or charter airlines. The passenger tickets shall constitute the sole contract between the airlines and you, the purchaser of the tickets.
- Your Agreement With Us
Your Acceptance of these Terms and Conditions
By booking your travel arrangements with us or using our website, you are agreeing to be bound by the terms of this Agreement, including any additional schedules that are applicable to your booking, travel arrangements or use of our services. You agree on behalf of yourself and those you represent, to comply with all such terms and conditions, including providing registration documents, copy of your passport and the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in: (a) the cancellation of your reservation or purchase; (b) your forfeiture of any monies paid for your reservation or purchase; (c) you being denied access to the applicable travel related product or service; and (d) our right to debit your account for any costs we incur as a result of such violation.
You represent and warrant that: (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use; (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf; and (c) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.
It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage, etc. By offering travel, we do not represent that travel in any destination is safe or without risk. Situations such as a lost passport can cause delay and incur costs which are fully your responsibility.
Travel insurance is a vital part of your arrangements. Your trip includes limited medical insurance that is intended only to cover sudden illness or accidents while outside the US, and this limited insurance is provided by a 3rd party insurance agency. This limited insurance does not cover your inability to participate or to attend the trip, or any preexisting conditions. A copy of the agreement for limited medical coverage is available to you. The Organizers will not be held responsible for any losses that would or could be covered by the purchase of supplemental travel insurance, including but not limited to trip cancellation, evacuation, weather, travel accident, limited sickness, expenses incurred by delays, missed flights, baggage loss, family crisis, employment conflicts, inability to make payment, and illness. For that reason, we strongly recommend that you have purchased adequate insurance to protect your investment prior to, and for the duration of your journey.
A link to purchase one Trip Insurance policy is provided here:
You are responsible for discerning whether international travel is appropriate for your health, physical abilities and interests. We reserve the right to decline to accept or retain a person as a group member for any reason which affects the operation of the tour or the rights and welfare or enjoyment of the other tour members.
You agree to indemnify us and our affiliates, and any such parties’ officers, directors, employees and agents from and against any claims, causes of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of: (a) your breach of this Agreement and corresponding Trip Agreement, (b) your violation of any law or rights of any third party, (c) your use of our website, or (d) any incident, delay, fine, property theft or loss, injury, illness or accident that may occur during the trip.
MINIMUM GROUP SIZE: A certain minimum group size is required for any trip to proceed. If the minimum number for your trip is not met, the trip cost may be adjusted and the trip may be re-priced (in which case you will have an opportunity to cancel and receive a full refund less a $100 administrative fee), or we may cancel the trip and you will receive a full refund less a $100 administrative fee. In such cases, a full refund of the cancelled trip cost (less a $100 administrative fee) is the limit of our liability.
- Additional Terms
Warranties, Disclaimers and Limitation of Liability
THE INFORMATION, PRODUCTS, AND SERVICES PROVIDED BY US OR OUR SUPPLIERS OR PUBLISHED ON OUR WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. WE DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO SUCH INFORMATION THAT APPEARS ON OR THAT CAN BE DOWNLOADED FROM OUR WEBSITE. WE EXPRESSLY RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON TRIP BROCHURES AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY.
WE MAKE NO GUARANTEES OR WARRANTIES, EXPRESS OR IMPLIED, ABOUT THE TRAVEL ARRANGEMENTS AND INFORMATION PROVIDED, AND MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT OF THE INFORMATION, PRODUCTS, AND SERVICES PROVIDED BY US OR CONTAINED ON OUR WEBSITE FOR ANY PURPOSE. THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES BY US DOES NOT CONSTITUTE OUR ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCT OR SERVICE. ALL SUCH INFORMATION, PRODUCTS, AND SERVICES ARE PROVIDED WITHOUT WARRANTY OF ANY KIND.
WE ARE ACTING AS AN INDEPENDENT CONTRACTOR AND NO JOINT VENTURE, PARTNERSHIP OR EMPLOYMENT RELATIONSHIP EXISTS BETWEEN YOU AND US OR OUR SUPPLIERS AS A RESULT OF THIS AGREEMENT OR YOUR USE OF OUR WEBSITE. THE AIR CARRIERS, HOTELS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF US. WE ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. WE HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND OUR CONTROL; AND WE HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
THE ORGANIZERS SHALL IN NO WAY BE HELD RESPONSIBLE FOR ANY INJURY OR FOR ANY LOSS OR DAMAGE CAUSED BY ACCIDENTS OR EVENTS BEYOND THE ORGANIZERS’ CONTROL, OR BY ANY ACTION OR NEGLIGENCE OF ATTENDANTS OR THIRD PARTIES WHO ARE NOT IN THEIR EMPLOY AND/OR NOT ON THEIR PAYROLL.
THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
YOU, GROUP ORGANIZERS, GROUP AND INDIVIDUAL TRIP PURCHASERS, TRAVELERS AND TOUR PARTICIPANTS, INDIVIDUALLY AND JOINTLY, RELEASE THE ORGANIZERS FROM ANY AND ALL LIABILITY AND RESPONSIBILITY, KNOWN OR UNKNOWN, PRESENT OR FUTURE, FOR ANY AND ALL LOSS, INJURY TO PERSON, EXPENSES, DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, DAMAGE TO OR LOSS OF PROPERTY, OR ACCIDENT, OR WHICH MAY BE THE RESULT OF ANY DELAY OR CHANGE OF ITINERARY, OR IRREGULARITY CONNECTED WITH THE TRIP PURCHASED, INCLUDING BUT NOT LIMITED TO, ACTS OF GOD, CHANGES IN AIR, SEA OR OTHER SERVICES, TRANSPORTATION PROBLEMS, FIRE, MACHINERY OR EQUIPMENT MALFUNCTION OR FAILURE, GOVERNMENT ACTIONS, WARS, CIVIL DISTURBANCES, LABOR DISPUTES, STRIKES, RIOTS, THEFTS, SICKNESS, QUARANTINE, NEGLIGENCE BY ANY SUPPLIERS IN THE TRIP PACKAGE, OR WEATHER. THIS RELEASE IS BINDING UPON YOU, GROUP ORGANIZERS, PURCHASERS, TOUR PARTICIPANTS, TRAVELERS, THEIR REPRESENTATIVES, HEIRS AND ASSIGNS. THE ORGANIZERS ARE NOT RESPONSIBLE TO ANY PASSENGER AND/OR HEIRS, ASSIGNS, FAMILY MEMBERS, FOR ANY INJURIES, LOSSES, AND/OR DEATH SUSTAINED BY ANY PASSENGER.
You may not assign your rights or obligations under this Agreement to any third party. We may terminate this Agreement at any time for any reason, and such termination shall not affect any right to relief to which we are entitled at law or in equity. This Agreement shall be governed by the laws of the State of Florida. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the enforceability of the remaining provisions will not in any way be affected or impaired. This Agreement and any corresponding agreements shall constitute the entire agreement between the parties and any prior understanding or representation of any kind preceding the date of this Agreement shall not be binding upon either party, except to the extent incorporated in this Agreement. If any action is filed in relation to this Agreement, the unsuccessful party in the action shall pay to the successful party, in addition to all the sums that either party may be called on to pay, a reasonable sum for the successful party’s attorneys’ fees. Your signature below shall be deemed to be consent to all the terms and conditions herein.
I understand that the purchase of trip cancellation insurance is strongly recommended, and that if I choose not to purchase it, I am accepting certain and substantial risks. I understand that while rare, travel comes with certain risks and I understand and accept these risks.
I have read, I understand, and I accept the terms and conditions in this Travel Services Agreement.